Returns Policy
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be sealed and in the original packaging.
- Our aim is to resolve any issues our customers may encounter with a Win/Win solution
- We believe the Afloat customer experience should include exceptional service
- Please reach out to Afloat with your feedback, we appreciate the opportunity for improvement in our processes and products
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days determined by your banking provider.
Exchanges
We will gladly replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]
Needing help?
Please leave us a detailed message at [email protected] for questions related to refunds and returns.